Delivery and Returns

DELIVERY:

I am committed to delivering your prints in a timely manner. Shipping times are designed to ensure that you receive your prints promptly, no matter where you are in the world.

For prints within the US, fulfillment takes approximately 7 days with an additional 4-7 days for postage.

Worldwide shipping allow 7 days for fulfillment and an additional 7-12 days for postage.

RETURNS:

All of my fine art prints, unique and limited editions are made to order, with love and care. For this reason we are unable to accept returns, exchanges or change of mind as we do not hold stock. 

Our goal is for you to be 100% thrilled with your purchase. If this is not the case for any reason, while we do not offer refunds or exchanges, if you have any issues at all, please contact me at support@robgrad.com. We’ll do all we can to make it right.

If you are unsure before making a purchase and would like to see a mockup in your space, or have additional questions not covered on the FAQ page, please feel free to reach out through my contact page.

Items Damaged in Shipping or Wrong Item 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a replacement. You will be required to send us images of any damaged item(s), including images of the item(s) in its shipping package and the exterior of the shipping package. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If your item arrives damaged please contact us within 24hrs so that we can arrange a replacement.  If issues are reported after 24hrs replacements may not be possible. 

Return Prevention
Since we can’t accept returns on all items, we encourage a bit of planning to make sure you love your order from the start. Please contact us ahead of purchase for an art consultation if you are not sure for any reason. We can also provide mockups in your space to you get a feel for what it will look like.